We provide high quality applied scientific services through providing quality management services, monitoring, marketing and communications of IASís capabilities.
The Quality, Marketing & Communications (QMC) Section provides quality management services, markets and promotes the services of the Institute, monitors and reports on the IAS Strategic Plan and leads IASís communications, media and public relations exercises.
1.Quality Management /International Accreditation Services
The QMC Section monitors and ensures that the Laboratory Services routinely provides its customers reliable service and results, at a level of accuracy consistent with the customers' needs within acceptable time scales. In this context, "quality" means: fitness for purpose, meeting customersí expectations and requirements. The QMC Section also assists the Laboratory in preparation for international accreditation assessments and follows-up to ensure that the laboratory continues to comply with the international standard at all times.
2. Marketing, Public Relations & Communication
The QMC Section coordinates the Marketing and Public relations exercises for the Institute. This includes arrangement of contractual agreements with IAS customers, design and preparation of IAS promotional materials, IAS Annual Reports, IAS newsletters, IAS news press releases, updating of the IAS website and coordination of IAS and USP Open Days.
3. Customers Equipment Calibration
The QMC Section also coordinates the calibration of the following equipment; quotations may be obtained from the QC Coordinator:
- Dissolved Oxygen Meters
- Alcohol\Brix hydrometers
- DMA meters
- Muffle furnaces
- pH meters, EC meters
- Chlorine meters
- Turbidity meter
- Salinity Meters
- AAS & Iron meters
- UV Vis Spectrophotometer
- Vernier callipers
4. Training & Consultancies Services: Development of other laboratories quality assurance & control systems
The QMC Section also has the expertise to assist other laboratories in developing their quality control systems. This includes conducting of assessments, training in the aspects of quality assurance and quality control. A more detail scope of works maybe prepared upon consultation with the QMC Unit staff.
5. Information Technology Services
The QMC Section assists other units in the design, creation and monitoring of implementation of Information Technology databases/programs.
6. Strategic Plan Compilation, Monitoring & Reporting
The QMC Section works with other Units at IAS in the compilation of the IAS Strategic Plan and also monitors and reports on the implementation of IAS SPs. The QMC Section also follows-up to ensure that all IAS External Audits findings are addressed and implemented.
7. Equipment Inventory & Records Management
The QMC Section maintains and Inventory of all equipment received and used at the Institute. The Section along with the Administration, Finance & Governance Section also coordinates the storage, retention and archives of important IAS reports and publications.
8. Workshop/Training & Conferences Support
IAS holds various workshops, trainings and seminars and the QMC Section supports these events through provision of IT, media and administration support.
9. Human Resources Ė New Staff Orientation
All new IAS staff, students or those on secondment attachments undergo an Orientation process and this is conducted by the QMC Section. The QMC also assists in the compilation of all IAS staff training needs.
10.0 Monitoring of Projects
The QMC Section through the compilation of the Opportunity Tracking Tool, tracks and reports on business opportunities, proposals development status and project achievements for the Institute.